TORONTO, Nov. 19, 2024 /CNW/ - BMO today announced it has received five Global Retail Banking Innovation Awards from The Digital Banker for its leadership in digital innovation, customer experience and delivery excellence.

Outstanding Staff Training, Learning & Development Program Award: Created at BMO's Agile Center of Excellence, the Digital Agile Learning and Development Program was established to strengthen employees' skills and competencies for agile-specific roles to enable digital delivery at scale with quality and pace.Digital Lending Product of the Year Award: BMO PaySmart is a low-credit solution that has helped Canadians access a flexible tool to turn credit card purchases into equal monthly payments, enhancing their ability to manage cash flow and gain better understanding of their spending. Since its launch, PaySmart has empowered customers with clear insights into their spending habits and progress to achieve their goals.Best Payments Innovation Award: BMO SplitShare allows customers to split expenses between their Interac e-Transfer® contacts seamlessly and efficiently. Customers can share costs with anyone registered for Interac e-Transfer regardless of where they bank, providing a convenient one-stop solution.Outstanding Customer Service Innovation by a Retail Bank Award: BMO Digital Card Controls Suite is a quick solution for customers facing pressing issues such as a lost wallet, damaged cards, or forgotten PINs. Customers are empowered with the hassle-free option of not having to call or visit a branch.Best Gen-AI Retail Operations Initiative Award: A large language model (LLM) powered tool created in partnership with Deloitte, BMO Customer Feedback Assist helps employees save time by summarizing and categorizing feedback obtained from customer reviews to address emerging issues and trends. Taking elements of a traditional dashboard and adding LLM powered data, this cohesive solution improves employees' workflow to achieve customer satisfaction.