FAQ Section | Frequently Asked Questions

In this section we offer visitors to our information service the opportunity to quickly and conveniently obtain answers to questions that may be of interest. The section is continuously being expanded.

Inquiries to customer service are recorded here. But also information about new applications. If there is a topic of particular interest to you that you cannot find an answer to, you are welcome to submit a corresponding suggestion via the contact options offered. Tip: Feel free to test our popular community-AI-FAQ tool. Here we provide you with one of many uses of Artificial Intelligence that will benefit you directly. It's the little things that make the difference...

135 QnA's
Most recent update: 29.01.2024

We are pleased that you have remained loyal to us and may be considering actively making use of our range of information and services again. Indeed, much has been happening. If you are interested in current content, we recommend our visual sitemap as a starting point. For members of the social trading community who have taken a longer break, we have compiled the most important information here.

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If you have created a user account via the ayondo.com web portal, you can continue to use it. If you no longer have the access data at hand, no problem. Simply go to the page where you log in to the user account. Enter your email address there and the last password you remember. If you have not successfully logged in at least once in the last 12 months, a security mechanism has been activated that places your user account in an appropriate protected status. This can be cancelled, for example, by creating a so-called magic link. Background information on how this works can be found here. If you want to use this option, follow the instructions on the login page > Magic Link tab.

 

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You can create a new account at any time. However, take into account that the duration of membership in the social trading community is associated with various benefits and perks. You would forgo rewards and bonus points earned over time. Feel free to contact us and we will check if registration information is available.
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If you are referring to TradeHub, it is a trading account that you held with Gekko Markets or ayondo markets. ayondo markets is the former trading partner in social trading that was responsible for account management and execution of trading orders. In June 2019, ayondo markets was acquired by a Dutch company. In the course of the acquisition, a rebranding took place. Today, the London-based financial services provider operates under the name Bux Markets. Current business relationships are not affected by the name change. This means that you can access your former account without any problems. There may have been a temporary deactivation of account access as a result of the inactivity and for your protection. If this is the case, please contact the company's customer service. You can reach them via the Internet address www.buxmarkets.com. 

If you are considering switching accounts, please feel free to let us know. Our new trading partner offers a wide range of opportunities that you won't find anywhere else in this form. If you are looking for solutions in automated trading, you have come to the right place. If you are interested in social trading, likewise. Together with our partners, we are expanding this area. The new generation of social trading technology will be even more powerful and innovative than anything offered so far.

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The financial services provider where you keep your trading account now operates under the name of BUX Markets. The company is regulated by the Financial Conduct Authority, FCA. You can reach the website of the financial service provider at the internet address www.buxmarkets.com.
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This is not possible.
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First of all, please always check that this is not a phishing e-mail or Identity theft. Do not click on links if you are unsure about the origin of the message. If the authenticity can be established beyond doubt, it may be assumed that this message is related to an existing business relationship with the company that sent the message. Read the content carefully and follow the prompts if necessary. If the sender is BUX Financial Services Limited, this is the financial services provider Bux Markets, operating under a new name (formerly ayondo markets, until 2019 or Gekko Markets, until 2013).
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ayondo is a brand that until 2019 united various companies within a group of companies under one roof. The brand owner and licensor was Frankfurt-based ayondo GmbH. In June 2019, BUX acquired the financial services providers formerly known as Gekko Markets Limited, later renamed ayondo Markets Limited as part of the 1-brand strategy.
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We have received information from members of the ayondo community that BUX has ceased its business activities as of 24.11.2023. As part of this measure, information was sent by email describing the process and the associated consequences. Due to the large number of inquiries, it appears that not all users were informed of the measure or did not receive the message. If you have any questions about your trading account, please contact the company. Depending on where you hold your trading account, please direct queries to BUX UK (buxmarkets.com) or BUX Europe (buxmarkets.eu)
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Unfortunately, ayondo cannot assist with this request, as the information required for this is held exclusively by the account-managing entity - in this case ayondo-markets Ltd/BUX Markets Ltd.
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BUX Financial Services Ltd. is a UK company. Background information can be obtained from the commercial register or from the relevant regulatory authority

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ayondo® ("ayondo") is an internationally known brand that has played a leading role in shaping the innovative business concept of social trading/social investment over many years. In this still relatively young branch of the financial services sector lie the roots of the business model of the multiple award-winning umbrella brand ayondo, which historically has a connection to margin and thus CFD trading. The social trading technology developed by ayondo made it possible to establish a bridge to financial service providers that specialized in trading contracts for difference. 

Falsely, the brand was in the past more often brought into a connection with the role of a CFD provider or CFD broker. This was ayondo neither in the past nor today. The current website ayondo.com is an information and service offering that focuses on topics of investment and trading. ayondo is a social network that connects hundreds of thousands of like-minded people to this day. Part of the information spectrum of the portal site deals with products such as contracts for difference and the possibilities of trading them. When ayondo presents financial service providers in this context, these are generally selected providers that have previously undergone a dedicated review process. ayondo generally only presents companies that are characterized by reliability, transparency, high regulatory standards, excellent customer service and a good reputation. 

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The services originally sourced from ayondo markets have been replaced by a more powerful offering. Since mid-2022, ayondo has relied on the service offering of the ActivTrades Group. The decision was made after a long and extensive selection process. The result was largely determined by the requirements defined by users of the service offering. Today, four trading platforms are available to interested parties, a product portfolio that leaves nothing to be desired. Continuous investment is made in training and further education for customers. The customer service speaks 14 languages. ActivTrades has an excellent reputation and enjoys high recognition in the market.
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Unfortunately, we cannot provide any further information on this topic, as we do not have any detailed information on this apart from feedback from the community  and a few publicly accessible sources (link).

Update: 09/12/2023

On this page you will find information on the termination of activities.

Update: 14/12/2023

ABN AMRO to acquire BUX (Source: ABN Amro)


We regret that BUX has to part with its CFD/FX trading services due to the takeover. If you are affected by these measures and are looking for a new home for yourself and your trading activities, we would like to welcome you to the ayondo network.

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ayondo and Bux Markets do not maintain a business relationship. With the exit of the United Kingdom from the EU ("Brexit"), the cooperation ended. Bux Markets did not have the necessary licenses to offer services to customers from the EU.
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