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HomeToGo previews end-to-end travel journey AI companion, Super AI Sunny, and announces enhancements in collaboration with Google Cloud's Vertex AI Luxembourg, 22 May 2024 - HomeToGo SE (Frankfurt Stock Exchange: HTG), the SaaS-enabled marketplace with the world’s largest selection of vacation rentals, today announced new updates on its product vision to build a fully AI-powered marketplace. Following its 2023 launch of AI Mode to revolutionize search for vacation rentals, HomeToGo debuted a first glimpse into building a comprehensive AI travel companion during its Capital Markets Day in 2023. Today HomeToGo officially unveiled its product plans to further fuel its distinction as the AI leader in the vacation rental industry:
Dr. Patrick Andrae, Co-Founder & CEO of HomeToGo: “At HomeToGo we don’t see AI as a trend but as a transformative shift with endless opportunities to empower our travelers and supply partners. The key for any AI endeavor is to constantly update your understanding about where model innovation of the likes of OpenAI, Meta or Google ends and where your own innovation can begin. We’ve earned a reputation in our industry as AI pioneers, having been the first to launch an AI product that revolutionized vacation rental search with AI Mode, making valuable learnings very early. Now, we’re complementing AI Mode for search to booking by upgrading our guest relations chatbot to an AI-powered travel assistant. Looking ahead, we plan to combine these technologies plus our invaluable learnings to build Super AI Sunny, an AI-powered sidekick that is always available as a personal travel assistant, for comprehensive travel planning from search to booking to post-booking. By combining the core vacation rental data only available to HomeToGo with the rapidly growing power of various LLMs out there, we continue to leverage new and useful advancements in AI as quickly as possible. Our extensive history with AI and the fact that we don’t wait for big, fancy launch dates means our travelers will be able to benefit from Super AI Sunny as soon as it’s ready for the market.” Beyond Super AI Sunny, HomeToGo also announced several trailblazing AI developments that are currently launched in beta ahead of the busy summer travel season. Introducing AI Sunny: Beta launch of HomeToGo’s AI-powered travel assistant for booking support As progress towards HomeToGo’s Super AI Sunny vision, HomeToGo today first announced AI Sunny in beta. AI Sunny is an evolution of HomeToGo’s existing chatbot, Sunny, as a new AI-powered travel assistant that provides instant guest relations support for vacation rental bookings. AI Sunny complements HomeToGo’s existing AI Mode, its generative AI-powered search tool, by enabling guests to now ask and receive instant support for simple to complex booking-related questions via written, personalized conversation. In a recent survey, HomeToGo found a clear demand for AI in travel booking, with 61% of U.S. travelers considering conversational AI to help with travel support and 72% saying they would use AI to find the perfect accommodation.[1] While HomeToGo’s award winning Guest Relations team still has dedicated in-house agents to provide a human touch in complex cases, AI Sunny’s beta launch has already improved escalation rate to human agents by about 40% versus the previous standard chatbot integration, improving efficiency while preserving a high quality service for travelers. Vision for Super AI Sunny Looking ahead, HomeToGo’s AI Mode and AI Sunny products will be merged together to provide the foundation for Super AI Sunny, the company’s future AI companion for the full travel journey. Super AI Sunny will provide instant support for search, booking, and post-booking to make the entire trip planning experience personalized, intuitive and as simple as having a conversation with a well traveled friend.
Enhancing HomeToGo AI in collaboration with Google Cloud’s Vertex AI On its product journey and vision to build a fully AI-powered marketplace, HomeToGo has developed a central AI application dubbed by the project name AI Autobahn. This gateway centralizes and unifies all product use cases for AI while strategically remaining LLM agnostic overall. HomeToGo today announced its plans to leverage Google Cloud’s Vertex AI platform capabilities as part of AI Autobahn, including Vertex AI’s model garden that offers a wide range of possibilities to train and customize LLMs depending on which capabilities best fit a given use case. One of the key LLM models HomeToGo is currently leveraging are Google Cloud’s Gemini models, now being tested to power HomeToGo Smart AI Reviews. These generative AI-summarized reviews from trusted guests highlight key information based on each traveler’s unique intent, as well as most loved features of a home to help guests quickly make informed booking decisions. Google Cloud’s Gemini models offer an array of benefits as an LLM to power this key product, including a notable strong quality in terms of speed and reliability. Additional product upgrades with complementary brands HomeToGo also introduced new and updated Add-On features now in beta that offer even more for travelers to return to HomeToGo for easy end-to-end trip planning this summer:
Media Note: Product images and concepts for editorial use can be found here.
HomeToGo was founded in 2014 with a vision to make incredible homes easily accessible to everyone. HomeToGo has since grown to become the SaaS-enabled marketplace with the world’s largest selection of vacation rentals. With 15M+ offers across thousands of trusted partners globally, HomeToGo’s AI-powered B2C Marketplace expertly matches supply and demand to connect travelers with the perfect vacation rental for any trip around the world. As the go_to destination for vacation rentals, the HomeToGo Marketplace offers the world’s largest vacation rental selection combined with an end-to-end convenient, trusted and intuitive product experience. HomeToGo_PRO, the Company’s B2B business segment, offers innovative Software & Service Solutions including Subscriptions for the whole travel market with a special focus on SaaS for the supply-side of vacation rentals. While HomeToGo SE's registered office is located in Luxembourg, HomeToGo GmbH is headquartered in Berlin, Germany. HomeToGo operates localized apps and websites in 25 countries. HomeToGo SE is listed on the Frankfurt Stock Exchange under the stock ticker “HTG”. For more information visit: www.hometogo.com/about Media Contact Investor Relations Contact Forward-Looking Statements Certain statements contained in this release may constitute "forward-looking statements" that involve a number of risks and uncertainties. Forward-looking statements are generally identifiable by the use of the words "may", "will", "should", "plan", "expect", "anticipate", "estimate", "believe", "intend", "project", "goal" or "target" or the negative of these words or other variations on these words or comparable terminology. Forward-looking statements are based on assumptions, forecasts, estimates, projections, opinions or plans that are inherently subject to significant risks, as well as uncertainties and contingencies that are subject to change. No representation is made or will be made by HomeToGo SE that any forward-looking statement will be achieved or will prove to be correct. The actual future business, financial position, results of operations and prospects may differ materially from those projected or forecast in the forward-looking statements. Neither HomeToGo SE nor any of their respective affiliates assume any obligation to update, and do not expect to publicly update, or publicly revise, any forward-looking statements or other information contained in this release, whether as a result of new information, future events or otherwise, except as otherwise required by law. [1] Representative survey conducted by HomeToGo among 2,000 travelers, with 1,000 each in the U.S. and in DE. The Survey was conducted on 24 April 2024 together with the survey provider Appinio. End of Media Release Issuer: HomeToGo SE Key word(s): Travel
22.05.2024 CET/CEST Dissemination of a Press Release, transmitted by EQS News - a service of EQS Group AG. |
| Language: | English |
| Company: | HomeToGo SE |
| 9 rue de Bitbourg | |
| L-1273 Luxembourg | |
| Luxemburg | |
| E-mail: | ir@hometogo.com |
| Internet: | ir.hometogo.de |
| ISIN: | LU2290523658, LU2290524383 |
| WKN: | A2QM3K , A3GPQR |
| Listed: | Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange; Luxembourg Stock Exchange |
| EQS News ID: | 1908095 |
| End of News | EQS Media |
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1908095 22.05.2024 CET/CEST
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1 Lab features are usually functionalities that emerge from the think tank of the investor community. In the early stages, these are experimental functionalities whose development process is largely determined by use and the resulting feedback from the community. When integrating external services or functionalities, the functionality can only be guaranteed to the extent that the individual process elements, such as interfaces, interact with each other.
