GÖPPINGEN, Germany, Nov. 19, 2024 /PRNewswire/ -- TeamViewer, a global leader in remote connectivity and digital workplace solutions, is debuting its latest AI-driven features at Microsoft Ignite 2024. Recently named 2024 Microsoft Teams Partner of the Year, TeamViewer will showcase capabilities that directly bring intelligent support to IT teams, leveraging Microsoft Teams, Copilot, and the secure infrastructure provided by Microsoft Azure OpenAI. These innovations promise to transform customer support with faster, smarter, and more proactive service.
GÖPPINGEN, Germany, Nov. 19, 2024 /PRNewswire/ -- TeamViewer, a global leader in remote connectivity and digital workplace solutions, is debuting its latest AI-driven features at Microsoft Ignite 2024. Recently named 2024 Microsoft Teams Partner of the Year, TeamViewer will showcase capabilities that directly bring intelligent support to IT teams, leveraging Microsoft Teams, Copilot, and the secure infrastructure provided by Microsoft Azure OpenAI. These innovations promise to transform customer support with faster, smarter, and more proactive service.
GÖPPINGEN, Deutschland, 19. November 2024 /PRNewswire/ -- TeamViewer hat auf der diesjährigen Microsoft Ignite-Konferenz (19.- 21. November) in Chicago die Integration seiner neuen KI-basierten Funktion Session Insights in Microsoft Teams, Microsoft 365 Copilot und Microsoft Azure OpenAI Service vorgestellt. Mit diesen Integrationen können Unternehmen ihren Fernsupport schneller, intelligenter und proaktiver aufstellen.
Die neuen KI-Funktionen von TeamViewer bieten IT-Teams intelligente Unterstützung bei Supportanfragen, indem sie im Anschluss an jede Remote-Support-Session eine automatische Zusammenfassung sowie eine Schritt-für-Schritt-Anleitung für die Problemlösung erstellen. Zudem analysieren sie die Zusammenfassungen, um daraus Rückschlüsse auf häufige auftretende Probleme ziehen zu können.
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