PR Newswire
ATLANTA and STOCKHOLM, Dec. 17, 2024 /PRNewswire/ -- Sinch (Sinch AB (publ)) – (XSTO: SINCH), which is pioneering the way the world communicates through its digital Customer Communications Cloud, has unveiled its top predictions for 2025. Backed by insights from powering over 800 billion interactions annually for 175,000+ businesses, Sinch outlines the key trends set to shape the future of how brands connect with their customers and create more impactful experiences.
"The pace of change in customer engagement is incredible," said Jonathan Bean, Chief Marketing Officer of Sinch. "To succeed, businesses need to innovate, personalize in real-time, and, above all, build trust with their customers. Those who get it right will be the ones leading the way."
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